When the world's leading companies want to improve their business performance, increase their operational efficiency, prevent financial crime, ensure they're fully compliant or enhance their safety and security, they talk to NICE.
Search recordings & replay conversations based on your chosen search criteria in the built-in Media Player. The perfect application for efficiency searching large volumes of spoken audio content.
Monitor and listen to voice calls as they happen. A great application for managers and supervisors to provide real-time coaching and assistance.
Build a visual timeline of events & replay recordings sequentially or concurrently. A useful app for collating recordings from multiple sources to compile evidence needed for call auditing, disclosure and compliance.