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About Us


REQUEST TECHNICAL SUPPORT

We're here to help with all your voice recording support needs.
To contact us for Technical Support via email, please use the form below.
To contact us for Technical Support via phone, call (800) 285-2950.


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MAINTENANCE

All of our offerings are built upon long-standing experience in supporting enterprise-critical voice applications. With more than 20 years of close engagement with customers, Interaction Insight has developed and is continuously improving tools, processes, and methodologies to enable customers and deliver support at the highest level.


BRONZE


Support Coverage 8:00 AM to 5:00 PM; Eastern; Monday through Friday
Call Back Response 60 Minutes
On-Stie Response 6 hours
Labor and Parts All Labor and Spare parts are covered
Annual Inspection Two health checks per year to update, apply patches & test recorder

SILVER


Support Coverage 8:00 AM to 8:00 PM; Eastern; Monday through Friday
Call Back Response 60 Minutes
On-Stie Response 4 hours
Labor and Parts All Labor and Spare parts are covered
Annual Inspection Two health checks per year to update, apply patches & test recorder

GOLD


Support Coverage 24 hours per day; 7 days per week
Call Back Response 60 Minutes
On-Stie Response 2 hours
Labor and Parts All Labor and Spare parts are covered
Annual Inspection Two health checks per year to update, apply patches & test recorder